Under UK consumer protection laws – you are protected by “Online and distance selling regulations”. Under these regulations you have following rights:
- The right to cancel within 14 days of purchase.
- Refund after cancellation within 14 days of purchase.
- Replacements for unused and unaltered faulty items within 6 months of purchase.
- Full refund for items returned unused within 30 days of purchase.
To return an item, you must raise a return request via the “Your Account” area here on the official store. Once this has been received one of our customer services reps will be in touch to arrange the return and provide further information and instructions. Please expect a response within 48 hours (except for weekends & bank holidays whereby we will respond on the next business day).